Today’s customers are smart and want a seamless experience from your organization. Microsoft Dynamics 365 allows you to empower your Customer Service teams with tools to meet customer demands. The end result builds a happy customer and brand loyalty.

Give your agents the tools, guidance, and data they need to resolve issues. Your employees will speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service. ​ Support agents with a visual interface that delivers role-tailored experiences Manage cases faster and provide differentiated levels of support Speed resolution using machine learning and advanced analytics capabilities Deliver the right answers at the right time across channels Capture content from social media, service interactions, and experts Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs