Give your agents the tools, guidance, and data they need to resolve issues. Your employees will speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.
Support agents with a visual interface that delivers role-tailored experiences
Manage cases faster and provide differentiated levels of support
Speed resolution using machine learning and advanced analytics capabilities
Deliver the right answers at the right time across channels
Capture content from social media, service interactions, and experts
Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs