Our job is not done until your team is trained in best practices and processes that ensure consistent, efficient and thorough adoption of the platform. Services we offer to fuel adoption include training, support, and change management.

With a Dynamics CRM solution from O Consulting, you’ll be able to:

Drive more revenue by:

• Optimizing lead generation and your sales pipeline
• Creating customer-specific journeys to fuel engagement
• Empowering staff with a 360-degree view of customers and prospects

Reduce costs by:

• Automating customer service processes via chatbots, RPA, and more
• Improving targeted customer communications and advertising
• Optimizing campaign efficiency and fueling ROI in your marketing spend

Mitigate risk by:

• Centralizing contact management and customer service processes
• Improving data collection and analysis to quickly adapt to changing markets
• Ensuring accuracy in booked vs. forecasted revenue

The solution delivers CRM as part of the Dynamics 365 business applications. Get all the benefits of a classic CRM platform in a more scalable, extendible solution to better serve your specific business needs for sales, marketing, e-commerce, customer service, and field service capabilities.

If you’re looking for help implementing, upgrading, or simply understanding Dynamics 365 for improving customer engagement, tracking prospect behavior, forecasting, and improving closing rates, we’re ready to talk. Let’s create a CRM solution that addresses your unique needs and accelerate your business.