Have the right resources on every call with Microsoft Dynamics 365 for Field Service. Now you can manage inventory updates, stock history, warehouses, depots, and trucks. Having real-time information means your inventory is always accurate, fewer write-offs, and creates better forecasts. ​ Accurate allocation of parts. Inventory management for any part of the transaction, including returns, authorizations, stock adjustments, transfers, and more. Reduce write-offs.

Mobile field service capabilities will improve your field processes and technician productivity. Get real-time information with Microsoft Dynamics 365 for Field Service. View customer data and have guidance when needed. ​ Give technicians access to a full 360-degree view of customer and case history. Consistency and first-time fix rates will increase Employees have a multi-day work calendar. Attach work orders to customer case history: give history of product installations, parts, and pricing

Keep customers informed with Microsoft Dynamics 365 for Field Service. Make communication easy and have positive interactions every step of the process. ​ Set up a customer portal to let customers to see upcoming service appointments and view completed and open cases. Send real-time location updates of the technicians to customers, including arrival times, photos, and more. Send out automated text messages/phone calls. Allow quick customer feedback, references, rescheduling, and follow up.